|Wednesday November 22|
an INTEGRA loan software origination client since 2002
As the mortgage lending arm of The Drees Company, the country’s 25th largest builder, First Equity has been financing new home construction for more than 20 years. In that time, the company has closed more than $3 billion in loans. Based in Cincinnati, Ohio, First Equity is a full-service mortgage lender: originating and processing conventional, FHA and VA loans. The huge majority of First Equity's mortgage business walks in through the doors of Drees Company.
Before 2002 First Equity had been using another well known LOS software vendor. First Equity had monumental problems with their former system which was highly unstable, crashed continuously, and caused the loss of key files. Plus, the customer support that they received was poor at best. First Equity looked at several top LOS software vendors and decided on INTEGRA. First Equity was impressed not only by the breadth of Destiny but also the company’s obvious knowledge of the mortgage lending industry. And First Equity really liked Destiny’s security and reporting features.
“We tend to be proactive versus reactive to the market,” says Karen Weiland, System Development Specialist for First Equity. “So is INTEGRA. They have a really good sense of what our priorities are, and their people are a real asset to our business. The INTEGRA tech support is very responsive, and they are always available if we have any issue. They hit deadlines and keep us well informed. Plus, we’ve got a very active User’s Group and online Forum. INTEGRA listens to us—and their other clients—to make Destiny even better.
“There’s no reinventing the wheel with Destiny. It’s already got a wealth of features that keep growing with each release, but we’ve still have the ability to customize, some of which we’ve done ourselves, such as to develop new documents and, reports, etc. It’s really a piece-of-cake for our folks to make most of the modifications we want by simply re-configuring how we use Destiny. Then, sometimes we customize further with the help of INTEGRA. INTEGRA is helping us on a new web-based application right now.”
Karen acts as the liaison between the IT staff and the mortgage lending staff at First Equity. Admittedly not a techie herself, she says, “If I can use Destiny, well, just about anyone in our shop can—and does. Destiny is a breeze for people to pick up quickly and very easy to use. We’re a little different from some lenders in that our originators are also doing processing as well. Everyone from our receptionist to President can and does use Destiny. Our President is an avid user—especially of Destiny’s reporting—to quickly monitor virtually anything he wants in our business. INTEGRA is an essential part of our lending business, and we highly recommend them to other lenders.”
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