|Tuesday June 19|
"When we purchased Destiny we knew that a boom was coming in the industry and that others in our market would not be able to compete without equal technology. Gateway needed the flexibility for customization, and everything had to be integrated in one system from our pipeline to secondary marketing. INTEGRA gave us that...and more."
Regina Lowrie, Chairman, Mortgage Bankers Association (2006) and former CEO of Gateway Funding Diver
Frequently Asked Questions
INTEGRA Client Support FAQ's
Q: How do I report any Destiny software issue to INTEGRA?
A: We give our clients access to our ticketing system so they can login at their convenience to check the status of the issue(s).
A: We are available Monday – Friday 7:00am – 7:00pm Central Standard Time
A: That depends on the severity of your issue and if Support is able to duplicate your issue.
A: We use 4 ways to your issue(s):
A: We try to accommodate our client’s normal working hours as much as possible. We are available during off hours by appointment only.
A: Yes. All requests, questions, and issues are made through Support.
A: Support works diligently to get issues resolved in a timely manner. We will first try to duplicate the issue to verify it is a system issue. Afterwards, we involve developers to help in resolving the issue.
Q: If I’ve been talking to one particular person in Support about a certain ticket, should I always talk with that person? What if they’re not in?
A: Yes. It is best to always ask for the Support individual working on your issue. If they are not available, you can leave a message on their voicemail to call you back.
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