|Wednesday November 22|
"We like the fact that we can do our own in-house custom work, but we've also asked INTEGRA to do a number of custom projects involving such things as enhanced security features, additions to the interim servicing, and a new lock screen that was specifically designed for our business."
Stuart Smith, Manager of Software Development, K. Hovnanian American Mortgage
Frequently Asked Questions
INTEGRA Client Support FAQ's
Q: How do I report any Destiny software issue to INTEGRA?
A: We give our clients access to our ticketing system so they can login at their convenience to check the status of the issue(s).
A: We are available Monday – Friday 7:00am – 7:00pm Central Standard Time
A: That depends on the severity of your issue and if Support is able to duplicate your issue.
A: We use 4 ways to your issue(s):
A: We try to accommodate our client’s normal working hours as much as possible. We are available during off hours by appointment only.
A: Yes. All requests, questions, and issues are made through Support.
A: Support works diligently to get issues resolved in a timely manner. We will first try to duplicate the issue to verify it is a system issue. Afterwards, we involve developers to help in resolving the issue.
Q: If I’ve been talking to one particular person in Support about a certain ticket, should I always talk with that person? What if they’re not in?
A: Yes. It is best to always ask for the Support individual working on your issue. If they are not available, you can leave a message on their voicemail to call you back.
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© 2015 Integra Software Systems