|Monday August 13|
"Destiny's web functionality has been central to our online approach with lenders. We have over 400 lenders who can log on to get reservations and request funding online, track funds, check status and do basically anything to monitor any key point in the loan process. They love it, and most say that it's one of the best systems they work with."
Jennifer Redden, System Development Specialist, Kentucky Housing Corporation
Frequently Asked Questions
INTEGRA Client Support FAQ's
Q: How do I report any Destiny software issue to INTEGRA?
A: We give our clients access to our ticketing system so they can login at their convenience to check the status of the issue(s).
A: We are available Monday – Friday 7:00am – 7:00pm Central Standard Time
A: That depends on the severity of your issue and if Support is able to duplicate your issue.
A: We use 4 ways to your issue(s):
A: We try to accommodate our client’s normal working hours as much as possible. We are available during off hours by appointment only.
A: Yes. All requests, questions, and issues are made through Support.
A: Support works diligently to get issues resolved in a timely manner. We will first try to duplicate the issue to verify it is a system issue. Afterwards, we involve developers to help in resolving the issue.
Q: If I’ve been talking to one particular person in Support about a certain ticket, should I always talk with that person? What if they’re not in?
A: Yes. It is best to always ask for the Support individual working on your issue. If they are not available, you can leave a message on their voicemail to call you back.
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