|Friday July 21|
"We like the fact that we can do our own in-house custom work, but we've also asked INTEGRA to do a number of custom projects involving such things as enhanced security features, additions to the interim servicing, and a new lock screen that was specifically designed for our business."
Stuart Smith, Manager of Software Development, K. Hovnanian American Mortgage
Frequently Asked Questions
INTEGRA Implementation and Training FAQ's
Q: How long does it take from contract signing to “Go-Live”?
A: At the time you sign the contract, INTEGRA is immediately engaged in the process of mapping out your implementation. You will be promptly contacted by our Director of Implementation who will introduce you to the INTEGRA team as well as the process as a whole. The amount of time it takes to go live will be driven by the amount of customization you may be requesting to the system coupled with the resources that are assigned to the project from your staff.
A: We provide a projected completion date once we have a project plan in place. But we cannot guarantee the “Go-Live” date because many times there are factors beyond our control, such as your personnel and the requirements that are assigned to them. We make every effort to meet the projected date as closely as possible and the progress is continually measured and reported back to you.
A: It’s difficult to measure a project in terms of numbers of people, but rather we make our measurements based on team knowledge. The experts at INTEGRA will analyze your staff and help you identify the right people with the right knowledge for your project’s size and scope.
A: The perfect candidate to make your deployment a success is someone (or a combination of people) with technical experience, mortgage background, project management experience, attention to detail and above all a “go-getter” attitude.
A: Project management can be best described as the complete fascilitation of all the necessary steps to make your project a success. Our Project Managers oversee every detail of your project from the time of our initial kick-off-call to the day you move into a “Go-Live” production mode.
A: INTEGRA offers comprehensive System Administration, End-User and Train the Trainer sessions designed to empower your staff with the knowledge to leverage all of the vast functionality within Destiny. Read more about our Implementation and Training Services. All INTEGRA sessions place an emphasis on hands-on training, ensuring the maximum skill set for your users.
A: Typically, training is conducted at your site. Supplemental training can be conducted at your site or ours. Depending on the logistics, we can customize your training experience to best suit your needs.
Q: How are my customization needs handled if our business model differs from the rest of the mortgage industry?
A: Our staff works closely with you to do a comprehensive evaluation of your needs at the onset of your implementation. Then we will help you determine how your customization needs can be best met—using your staff, our staff, or some combination. Read more about Software Development Services.
A: You will quickly notice that our staff brings a vast combination of mortgage industry experience, technical background and corporate training savvy to make your implementation experience the most productive it can be.
A: Some of the training classes are required, and others are optional— depending upon your needs and your business model.
A: We provide detailed system administrator and end-user documentation.
A: No. Everything is spelled out in great detail upfront.
A: You receive full Destiny functionality including most of the setups already preconfigured so that all you have to do is complete the company specific information.
A: The INTEGRA Implementation team works behind the scenes to ensure your transition to Support is seamless and structured. Our Support Department will be briefed on your project throughout your implementation and be formally introduced to your team when your Destiny “goes live.” Our number one goal is meeting your satisfaction for all of your support and service needs.
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